fg22 Privacy Policy

Introduction and Scope

fg22 ("we", "our", "platform") operates a safe and reliable online casino and sports betting service for players in Bangladesh. When you register at fg22, play games, or browse our website, you are considered to have accepted the terms of this privacy policy.

The purpose of this privacy policy is to inform you about what information we collect, why we collect it, how we store and protect it, and what rights you have. We believe that maintaining complete transparency in data storage is an essential part of being a responsible platform.

This policy applies to all fg22 services — including the website, mobile browser version, and customer support channels. If you disagree with any terms of this policy, we ask that you refrain from using our services.

What Information We Collect

fg22 collects only the information necessary for the smooth operation of its services. Collecting unnecessary information goes against our policy. The types of information we collect are detailed below.

2.1 Information You Provide Directly

Information you provide to us directly during registration and use of services:

• Full name (in Bengali or English)
• Valid email address
• Date of birth (for age verification)
• Mobile number (for bKash / Nagad / Rocket verification)
• Payment method details (transaction type and amount)
• Messages and chat logs sent to customer support

2.2 Automatically Collected Information

Information collected automatically while you use our platform includes:

• IP address and device identifier
• Browser type, version, and operating system
• Page visit time and session duration
• Game play history, bet amounts, and results
• Information obtained through cookies and similar tracking technologies

2.3 Information Received from Third Parties

For the purposes of payment verification and fraud prevention, relevant transaction information may reach us from payment processors such as bKash, Nagad, and Rocket. This information is used solely for security and verification purposes.

Purpose of Using Information

fg22 uses collected information only for the following legitimate purposes:

• Account Management: Assisting with registration verification, login security, and account recovery.
• Payment Processing: Completing deposit and withdrawal requests quickly and securely.
• Fraud Prevention: Identifying suspicious transactions and preventing unauthorized access.
• Customer Support: Providing support representatives with the information needed to resolve your issues quickly.
• Responsible Gaming: Identifying unusual gaming behavior to ensure player protection.
• Service Improvement: Analyzing data to make the user experience easier and more enjoyable.
• Legal Compliance: Meeting applicable legal requirements and responding to legitimate requests from authorities.

Cookie and Tracking Technology

The fg22 website uses cookies and similar technologies. Cookies are small text files stored on your device that help improve your browsing experience.

4.1 Types of Cookies We Use

• Essential Cookies: Essential for the platform's basic functionality. Maintaining login sessions and ensuring security.
• Functional Cookies: Used to remember your preferences (such as language settings).
• Analytics Cookies: Helping to monitor platform usage and improve services.

4.2 Cookie Control

You can control or disable cookies through your browser settings. Please note, however, that disabling essential cookies may prevent some important features of the platform from working properly.

Data Sharing and Disclosure

fg22 treats your information with the utmost seriousness. We do not share your personal information with any third party except in the following limited circumstances.

5.1 Service Provider Partners

We work with trusted third-party service providers for payment processing, technology infrastructure, and customer service tools. These partners receive only the information necessary to complete specific tasks and are also bound by strict confidentiality agreements.

5.2 Legal Requirements

fg22 may be required to disclose information when necessary to comply with court orders, lawful directives from regulatory bodies, or legal obligations. In such cases, we will disclose only the minimum information required.

5.3 Fraud Prevention

Information may be shared with our partner organizations or relevant authorities to prevent serious fraud, money laundering, or other illegal activities.

5.4 International Data Transfers

Some of fg22's technology infrastructure may be located outside Bangladesh. In such cases, data protection is ensured in accordance with international standards.

Data Security Measures

fg22 follows the highest industry standards to protect your personal and financial information. Our security measures include:

• SSL/TLS Encryption: All data transmission is completed through encrypted connections.
• Database Encryption: Stored data is kept in encrypted form.
• Access Controls: Only authorized personnel can view the information needed for specific tasks.
• Regular Security Reviews: Regular audits are conducted to identify system vulnerabilities.
• Two-Factor Authentication: The option for additional security on account login.
• Fraud Detection System: Automated monitoring instantly identifies suspicious activity.

Data Retention Period

fg22 retains your information only for as long as necessary. The general policy is:

• All information is retained while the account is active.
• Even after an account is closed, certain information may need to be retained for a number of years for legal reasons.
• Transaction-related information may be retained for an extended period in accordance with financial regulations.
• Once legal requirements have ended, unnecessary information is securely deleted.

User Rights

As a player at fg22, you have the following rights regarding your personal information:

8.1 Right to Access Information

You have the right to know what information we have collected about you. Contact our support team to make this request.

8.2 Right to Correct Information

If there is any error in your information, you can request a correction. This can be done through account settings or live chat.

8.3 Request to Delete Information

In certain circumstances you may request that your information be deleted. However, due to legal obligations, it may not be possible to delete some information.

8.4 Right to Restrict Processing

In certain cases, you may request that the processing of your information be limited.

8.5 Opt Out of Marketing Communications

If you do not wish to receive promotional emails or messages, you can opt out at any time.

Protection of Minors

fg22 is a platform exclusively for adults. We do not knowingly collect information from anyone under the age of 21. Age verification at the time of registration is a mandatory process.

If we suspect that an account is being operated by a minor, we will immediately suspend that account and delete the associated information.

If parents discover that their child is using fg22, please contact us — we will take prompt action.

Third-Party Services

The fg22 platform integrates gaming content from Pragmatic Play, Evolution Gaming, JILI, PG Soft, Spribe, and other providers for game operation. These game providers follow their own privacy policies and fg22 is not responsible for their policies.

For payment services, bKash, Nagad, and Rocket follow their own data protection policies. While we work with these organizations, we are not responsible for their data practices.

Changes to the Privacy Policy

fg22 reserves the right to update this privacy policy as needed. For significant changes, we will send a notice to the registered email address or clearly announce it on the platform.

Continued use of the platform after changes will be taken to mean you have accepted the updated policy. We therefore recommend that you review this page regularly.

The most recently published version of this policy will be considered effective over any previous version.

Contact and Complaints

If you have any questions, concerns, or complaints about this privacy policy, please contact us. Our data protection team will process your request as quickly as possible.

If you believe we have used your information improperly and a direct resolution with us has not been possible, you have the right to file a complaint with the relevant legal authority.